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[ FreeCourseWeb.com ] Linkedin - Leveraging AI in Contact Centers - Overcoming Volume and Improving Customer Experience
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视频
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16个文件
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172.38 MB
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2025-3-28 05:20
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2025-4-30 11:26
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[ FreeCourseWeb.com ] Linkedin - Leveraging AI in Contact Centers - Overcoming Volume and Improving Customer Experience.torrent
~Get Your Files Here !/01 - Introduction/01 - Leveraging AI in contact centers.mp43.37MB
~Get Your Files Here !/01 - Introduction/02 - The promise of AI to solve customer service gaps.mp49.51MB
~Get Your Files Here !/01 - Introduction/03 - What is a change management program.mp48.15MB
~Get Your Files Here !/02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.mp49.93MB
~Get Your Files Here !/02 - 1. The People Side of Implementing AI/02 - The use cases of AI in the contact center.mp416.31MB
~Get Your Files Here !/02 - 1. The People Side of Implementing AI/03 - What is agent experience.mp411.35MB
~Get Your Files Here !/02 - 1. The People Side of Implementing AI/04 - How to implement AI in the contact center.mp49.57MB
~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.mp415.15MB
~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.mp49.98MB
~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.mp415.31MB
~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.mp49.81MB
~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.mp415.87MB
~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.mp49.38MB
~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.mp413.91MB
~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.mp410.74MB
~Get Your Files Here !/05 - Conclusion/01 - Next steps.mp44.05MB